Sending and Delivery
All prices are included Dutch Tax - 21 %
When will my order be delivered?
Overall, we deliver within 2 business days after payment at the delivery address specified by you. If your order is shipped, you will receive an email with a confirmation of shipment. Unfortunately we can not guarantee an exact date or time when a package is delivered, it is in the hands of the package delivery PostNL.
It may occasionally prevent the product you ordered to be specially made, or is no longer in stock. In that case, it may take 2 to 3 weeks before we can deliver it at your home. We'll let you know by email and ask if you agree with this
How much costs are calculated?
For orders with a value of less than 35.00 euro we charge 7.50 euros. These appear during the ordering process clear picture so you know what to expect from the total amount.
What is the status of my order?
We work with PostNL and you can follow shipment from the moment the package leaves our warehouse.
If your order is shipped, you will receive an email.
If Postnl fail to deliver the package to you or your neighbors, then the packet is automatically stored for three weeks at the nearest Post Office or service. Obviously you get be notified so you can pick up your package at the time that suits you.
Another delivery address
Can I deliver an order to a different address?
Yes, that's possible. When you order the listing will indicate that you want it delivered to another address. This example can also be your work address, if that comes out better for you.
What happens if I am not at home during the delivery?
If PostNL fail to deliver the package at your home, it is handed to one of your neighbors. If that is not possible, then it will be offered again the next day. If that does not deliver your order to you or your neighbors, then the packet is automatically stored for three weeks at the nearest Post Office or service. Obviously you get be notified so you can pick up your package at the time that suits you.
Can I pick up my order?
Obviously, Pillow Online is the online shop of Waardenburg Living & Sleep- over 45 years in bedding and duvets. We are located on the Molenstraat 5, 2712 XG in Zoetermeer.
You can specify in the order process that you want to pick up your order in our shop.
We ensure that you get an email when your order is ready.
Our office hours are:
Sunday and Monday: closed
Tuesday, Wednesday, Thursday: 9:30 hour 18:00
Friday: 9: 30- 21:00
Saturday: 9: 30- 16:30
Can I order if I live outside the Netherlands?
Yes, that's possible. Also, if you live abroad, you can order from us, for this we work with multiple packet senders and will sort out the most cost per place.
We already have packages delivered to Belgium, Germany, Portugal, USA, Danmark, Germany, France, Taiwan, Singapore, Australia, England, Latvia and Canada, some of those countries are standard in the system are giving you an instant shipping see
If your country is not listed, send us an email (email@example.com) with the desired order and we will try you with this order as beneficial as possible to offer incl. Shipping.
Also useful if you have a second or holiday home abroad, let these articles delivered directly to your holidays!
Below is a list of the cost by country:
Belgium: 5.95 - Orders from 100.00 euros - Free Shipping
Deutschland: 5,95 - orders from 250,00 EUR - free shipping
France: 12.50 - orders from 250,00 EUR - free shipping
Danmark: 12.50 - orders from 250,00 EUR - free shipping
Spain: 17.50 - orders from 250,00 EUR - free shipping
Portugal: 17.50 - orders from 250,00 EUR - free shipping
Latvia: 25.00 - orders from 500,00 EUR - free shipping
Norway: 25.00 - orders from 500,00 EUR - free shipping
USA: 25.00 - orders from 500,00 EUR - free shipping
Singapore: 25.00 - orders from 500,00 EUR - free shipping
Australia: 25,00 - orders from 500,00 EUR - free shipping
We are more than happy to help our customers from other countries. So far we've send our products to Belgium, Germany, Finland, Norway, Danmark, USA, Canada, Australia, Singapore, England, Latvia, Portugal, France, Italy, Dubai, Russia.
But were excited to add fans of our products in new countries, if you are interested and want to make an order, please contact us at: firstname.lastname@example.org.
We will make an estimate including the shipping costs and send this to you as soon as possible.